Administrative Associate
Full Time • Baltimore
Benefits:
- Life Insurance
- 401(k)
- 401(k) matching
- Company parties
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
Join the Team at Landers Appliance as a Full-Time Administrative Associate!
PERKS!
- Work for an employer who demands and rewards excellence, AND cares about YOU!
- Collaborative, supportive work environment with career development opportunities
- Our mission is to deliver "Honest, Reasonable, & Reliable" service in every interaction
- Paid time off: 2 weeks in your first year, increasing to 3 weeks after that. Your birthday is a paid holiday.
- Health benefits (medical, dental, vision). We cover a substantial portion of your premium.
- Paid life insurance included.
- Optional group plans available for short-term/long-term disability, and additional policies (legal, hospital, critical illness, & accident).
- 401k enrollment with a 4% employer match.
- Competitive pay starting at $24 - $26 per hour based on experience.
At Landers Appliance, we value attention to detail, follow-through, and high performance. As an Administrative Associate, you will play a vital role in keeping our operations running smoothly. This role combines elements of financial reconciliation, job tracking, and customer communication. From ensuring accurate billing and processing to following up on open jobs and supporting our team in delivering excellent service, your work will help create a seamless experience for both customers and coworkers alike.
What We’re Looking For:
This role requires exceptional accuracy, focus, and persistence. Success here means excelling in three key areas:
This role requires exceptional accuracy, focus, and persistence. Success here means excelling in three key areas:
- Owning the Details – Are you the kind of person who catches errors others miss? Can you juggle multiple deadlines without letting anything slip?
- Driving Accountability – When something’s off, do you dig until you get to the root? Are you tenacious in making sure things get done and done right?
- Thriving in a Dynamic Environment – Can you pivot when needed? You’ll occasionally jump into our Customer Care role, which means you must be willing to learn new systems and pitch in on the phones when the team needs support.
Key Responsibilities:
General Administrative Support
- Assist with a variety of office tasks that support smooth daily operations
- Support other departments with special projects or administrative follow-up as assigned
Job Progress Oversight
- Monitor open jobs to ensure progress and timely completion
- Follow up on jobs needing parts by sending estimates and updates to customers same-day
- Investigate inactive tickets to determine status and next steps, ensuring no job falls through the cracks
Reconciliation
- Reconcile daily customer payments and invoices to match work performed
- Reconcile part vendor statements to ensure accuracy
Accounts Receivable
- Bill invoices to AR accounts and clients
- Submit and track warranty claims with manufacturers
- Review aging reports and follow up to ensure timely payments are received
Customer Service (as needed)
- Provide exceptional, top-tier service to every customer—no shortcuts
- Handle complaints, resolve issues, and leave customers feeling heard and valued
- Schedule and dispatch service calls with precision and efficiency.
- Work across departments to ensure customer concerns are fully resolved
Job Requirements:
- Strong computer and typing skills; proficiency in Microsoft Excel and other Microsoft Office tools
- Sharp attention to detail and a knack for spotting inconsistencies
- High levels of discernment, tenacity, and personal accountability
- Excellent written and verbal communication skills
- Organized and adaptable with the ability to prioritize multiple deadlines
- Availability to work in-person, Monday – Friday, 8:00 AM – 4:00 PM
About Us:
Landers Appliance is a family-owned business that has been providing appliance service and sales in the Baltimore region for over 40 years. We are dedicated to delivering "Honest, Reasonable, & Reliable" service and have cultivated a culture that reflects this in every employee-customer interaction.
If you're looking for a meaningful role in a company that values your contributions and supports your growth, apply today and our hiring manager will follow up with you!
Compensation: $24.00 - $26.00 per hour
As an appliance repair technician, you’ll work with anything from dishwashers to microwaves to dryers. In other words, you’ll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work.
You’ll deal with more than just appliances, though, as a repair technician, you’ll have to deal with people, too.
Appliance repair technicians must also have skills in high mechanical aptitude, have impeccable written and verbal communication skills, work adeptly with repair tools, be okay with lifting heavy machinery, and of course, be incredibly skilled in troubleshooting problems.
Are you prepared to start your journey toward becoming an appliance technician?
If so, look through our open positions using the filters above!
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
(if you already have a resume on Indeed)
Or apply here.
High Demand
Amid the general collapse of the service economy during the pandemic — appliance repair technicians are seeing explosive demand for their services as families adjust to living at home 24/7, sometimes with adult children, elderly parents or in-laws expanding households and putting more wear and tear on refrigerators and dishwashers. (Source: washingtonpost.com)
Job Security
Appliance repair is a great career choice because even with constantly advancing appliance technology, repair careers won’t be sent overseas or replaced by robots. People’s daily lives will always rely on appliances, and repairmen will always be needed to step in and get them back online. (Source: nhaparts.com)
Upward Mobility
Given how rapidly home appliances’ tech evolves, you’ll be continuously learning how to solve new problems for customers. Additionally, as you become acclimated to these changes, you can market your unique skills and boost your earnings. (Source: appliancerepairstartup.com)
Competitive Compensation
Being an appliance repair tech just so happens to pay pretty well also, more than enough to support a family and enjoy a comfortable lifestyle. (Source: nhaparts.com)